How quickly can you restore my encrypted files?
In many cases we are able to recover client's data on the same day. Data recovery time is dependent on a number of factors (type of encryption, number of files affected, size of data set etc.). After the initial assessment you will be advised on expected timescale (with options). To submit a case please complete the simple form on this web site
My case is VERY URGENT, do you offer a priority business recovery service?
Yes, we provide a 24/7 priority recovery service. To submit a case please complete the simple form on this web site.
How long does the free initial assessment take?
On average, the initial assessment takes less than 1 hour. We then report back to you on whether we can assist along with a quote and a timescale. To submit a priority case please complete the simple form on this web site.
Can you guarantee recovery of all my data?
We can never guarantee full data recovery, however, in most cases are able to restore 100% of the encrypted files.
What is the 'No Data No Fee Guarantee' policy?
Our 'No Recovery No Fee' policy means that if we cannot recover some of your files then we will immediately refund the fee on a pro-rata basis:
EXAMPLE: if we can only recover 90% of your files, we will refund 10% of money paid.
If we cannot recover any of your files then we will immediately refund 100% of money paid.
This policy assumes that we are given access full access to your encrypted files in order to complete the recovery.
How do you access my data?
There are 3 options for accessing your data for recovery:
- We can schedule a secure remote session onto a computer with access to the data.
- We can provide a secure location Cloud storage area to upload your infected files to.
- You can send out the data on a USB hard drive by secure courier.
Do you have a confidentiality agreement?
We take client data confidentiality very seriously and comply with data protection law at all times. Red Mosquito will never store, disclose or share client data or information with a 3rd party (without prior written consent from the client).
We can also provide a signed Non-Disclosure Agreement (NDA) and a copy of our Terms and Conditions prior to carrying out any work.
Can you provide a copy of your data recovery Terms and Conditions?
A link to our full terms and conditions for our data recovery service can be found at the foot of this page.
Why should I trust RM Data Recovery with my valuable data?
Red Mosquito has been successfully trading since 1999 and have developed an exceptional reputation and track record for outstanding customer service. For more information, please see the list on the home page.
Can you advise on securing my IT systems to prevent further attacks?
Yes. Our engineers are can advise on all aspects of IT security and we now offer a 7 Point Security Plan. Please ask for more information.
Why should I trust Red Mosquito to recover my valuable data?
Red Mosquito has been successfully trading since 1999 and have developed an exceptional reputation and track record for outstanding customer service. Please see our (independently verified) testimonials to see what our clients have to say about us. For more information, please see the list on the home page.
Do you accept International Enquiries?
Yes, we welcome all enquiries and have dealt with data recovery cases from all over the globe.
Do you offer a partner/reseller program?
We are currently developing a Partner program, please contact us for more information.
I have another question…
No problem, please contact us and we would be delighted to assist you.